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Terms & Condition's
Terms & Conditions
Legal Capacity
Credit Card Fraud
Trading Terms and Conditions
Intellectual Property
Legal Capacity
The law states that a minor cannot enter into contracts. By making an on-line purchase the customer accepts these terms & conditions and acknowledges to be over the age of eighteen (18) years and enters into a legal contract with LittleSoles.com.au.
Should LittleSoles.com.au suffer any loss or damage, as a result of a transaction entered into by a minor, LittleSoles.com.au reserves the right to seek compensation and legal action for such losses from the parents or guardians of the minor who caused the order to be placed.
Credit Card Fraud
At LittleSoles.com.au we take online fraud very seriously and our primary goal is to ensure our many valued customers are assured that transacting with us is a secure, safe and easy procedure.
LittleSoles.com.au employs Paypal, a third party credit card processing company that employs the latest in Secure Sockets Layer (SSL) technology. They ensure the highest form of encryption possible and this protects your details as they travel over the internet.
Their secure server software (SSL) is the industry standard and among the best software available today for secure e-commerce transactions. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.
We will not enter into any transaction on suspicion of use of fraudulent or unauthorised credit card. This includes suspension and cancellation of the transaction and/or prevention delivery of goods which are the subject of a suspected illegal transaction. LittleSoles.com.au will take reasonable action to notify relevant authorities and providing all information pertaining to the transaction to facilitate prosecution of the offender.
Trading Terms and Conditions
Product Information:
All products listed on LittleSoles.com.au are described to the best of our abilities .All care is taken to ensure this information is correct, but we cannot eliminate the possibility of human error.
Payments:
All payments are done through our LittleSoles.com.au Secure Online Checkout System.
All payments are pre-paid.
LittleSoles.com.au accepts PayPal only.
All Prices include GST and are quoted in Australian Dollars.
Please note that we do not store your credit card information on our server.
If the card payment is declined by your issuer for any reason, we cannot hold goods against your order.
Delivery:
LittleSoles.com.au is able to deliver to "most" areas in Australia & some areas outside of Australia. The majority of our items are shipped with Australia Post. We strive for prompt and safe shipping right around Australia. All items shipped within and outside Australia are covered by transit insurance and requires signature upon delivery. Products lost in transit will be replaced upon completion of investigation with Australia post or courier company.
We do not allow pickups from our warehouse.
We may take maximum of 14 days shipping time from the date of payment, although in most cases delivery is much quicker than this. If you have not received your item after 14 days of shipping, please email us using the help link on the top of the page
Warranty and Returns
Your satisfaction is our number one priority at LittleSoles.com.au. If you receive any products that are damaged or faulty, we will organise an exchange for you.
Products within 14 days from the date of dispatch which are damage on arrival will be replaced.Products damaged in transit must be reported to us within 24 hours of receipt of product.
Damage on arrival products must be returned back to us within 7 days.
Replacement product will only be shipped after the faulty item has been received by LittleSoles.com.au.
For all assistance with warranty and returns please contact us via contact us page on our web site.
Warranty applies to the original product and is not extended for replacements. LittleSoles.com.au are not responsible for any products returned without a Return Authorisation number.
LittleSoles.com.au is not liable under this warranty where in the Seller’s reasonable opinion a defect is caused by fair wear and tear by careless or improper handling by other abuse or misuse caused by the Customer or a third party.
LittleSoles.com.au is not liable under this warranty where any defect, loss or damage is caused to the Product during delivery or shipping.
Refunds and returns or replacements do not include postage and/or handling charges and all such charges are at the expense of the Customer.
Where a refund is authorised, there may be a delay of up to and possibly exceeding, 28 days from the authorisation date.
Refunds
We will offer a refund only if we are unable to replace the item and if we are contacted within 14 days from the invoice date. No refunds are offered after 14 days.
No refunds offered if you have changed your mind about the goods.
Shipping costs are non-refundable.
Refunds will be issued by direct deposit via PayPal.
Refunds will only be issued to the extent required by the Trade Practices Act 1974.What LittleSoles.com.au will do in the event of a legitimate claim
However, LittleSoles.com.au will not issue refunds in the event that the customer changes his or her mind. Refunds will only be issued to the extent required by the Trade Practices Act 1974 and Sale of Goods Act 1958. Nothing in these Terms and Conditions is to be taken as an express or implied repudiation of the Seller’s obligations under these pieces of legislation.
Intellectual Property
LittleSoles.com.au reserves all rights to all intellectual property owned.